Thank you JC Penneys

D-Dad went back to work yeasterday and they had a department meeting.
D-Dad does Phone tech work for penneys getting stores up and running when thier registers are not working or some other computer problem. There are quite a few in his department and they worked on a average - quota system. D-Dad always complained that the system had many flaws, and he would start fretting about not making quoto for the month, even before he really knew if that was true or not. D-Dad is a real worrier and a big "IF" man, meaning that when something isnt going well, he worries and worries and works up all of the "If" scenarios in his head. He gets really upset and quiet or angry and vents on me. I hate it, and I have had to deal with this for 25 years. It has been a real strugle and I have had to really lean on the Lord to let it go sometimes. I have had to be the rock in our marriage for quite some time.

Anyway, before I get off on a tangent too much, back to why I love Pennys....

Yesterday at the Company meeting, they are putting his Department and another Department together and changing the Quota system. They said they are going more "customer freindly". He was so happy, the quota system is being revamped and they said that it is not going to be as big a factor anymore. It was such a problem, that some member of his department would only take the easy calls, so they could close more calls. It was only hurting everyone, because that would make the average higher. D-Dad would complain and the higher up's would just say, the formula is correct. D-Dad, takes more of the more difficult calls that take longer and he was not making productivity as often as some of the others who were cheating.

Penneys is changing the system so that calls come right to the first person not on the phone (the way it should be) and if they can't fix the problem, they try and then pass the call on. Penney's is going to look more at the quality of the work, rather than the number of calls you take. Those that take more calls, are really not doing the job, they are just jotting down the problem, and passing the call on.

This new system will start next month, and Boy am I loving Penneys. Thank you Penneys, you just made my home time with my Darling husband less stressful for me.

Signed,
The sounding board (Wife)